Credit Control and Collections: Aging Buckets, Reminders and Reducing DSO

Grace Achieng
By Grace Achieng

Head of Finance Solutions

20263 min read
Credit Control and Collections: Aging Buckets, Reminders and Reducing DSO

TL;DR

Credit control is managing how much credit you extend and how quickly it's repaid: aging buckets group receivables by how long they're outstanding, automated reminders chase payment, and credit limits protect against bad debt.

Know where your money is stuck

Cash flow problems usually start quietly: invoices age from 30 to 60 to 90 days, and nobody notices until the business can't pay its own bills. Aging buckets group your receivables by how long they've been outstanding, making the problem visible.

Automated reminders that do the chasing

Chasing debtors is tedious and easy to postpone. Configure automated payment reminders so customers get a polite, consistent nudge before and after due dates — without your team spending the morning on emails.

  • Group receivables into current, 30, 60, and 90+ day buckets.
  • Automate reminder emails at configurable intervals.
  • Flag bad debtors for credit-limit review.
  • Settle credits into receipts for clean accounting.

Credit limits that protect you

Set credit limits per customer and review them as payment behaviour changes. A customer who starts paying late shouldn't automatically get the same credit ceiling as your most reliable client.

Measure what matters: DSO

Days Sales Outstanding is the average time between making a sale and getting paid. Tracking DSO over time shows whether your collections are improving, and Retten Work's analytics surface exactly where the cash is stuck.

Frequently asked questions

What are aging buckets?

Groups of receivables by how long they've been outstanding: current, 30, 60, and 90+ days.

How do automated reminders help collections?

Customers get a polite, consistent nudge before and after due dates without your team doing the chasing manually.

What is a credit limit?

The maximum credit you extend to a customer, reviewed as payment behaviour changes.

What is DSO and why track it?

Days Sales Outstanding is the average days between sale and payment — tracking it shows whether collections improve.

How does Retten Work support credit control?

Aging buckets, automated reminders, credit limits, and DSO analytics all live in the invoice centre.