Head of Finance Solutions
Credit invoicing means selling on account — delivering goods or services and billing the customer for later payment. Follow-up tracking is the system of monitoring each invoice's status and reminding customers at the right moments so payments arrive on time.
Every credit invoice is effectively a short-term loan to your customer. If you forget the loan exists, you've made it interest-free forever. The fix isn't to stop selling on credit — it's to track every invoice like the asset it is.
Every credit invoice should have a status, a due date, and an owner. When invoices are centralised, you can see at a glance what's outstanding, what's due soon, and what's late — instead of discovering problems at month end.
Automation handles the polite part of collection: a receipt on issue, a reminder a few days before due, a gentle note on the due date, and a firmer message once overdue. Only the truly difficult cases need a human call.
Reminders that reference the actual invoice and order, sent politely and on schedule, are expected — not rude. Most customers appreciate the clarity and pay faster when billing is this organised.
An invoice issued for goods or services delivered on account, with payment due later rather than at the point of sale.
Centralise invoices with status, due date, and balance, and schedule reminders before and after the due date.
A few days before the due date, on the due date, and then at regular intervals once overdue.
Send polite, specific reminders that reference the invoice, and escalate only after several automated touches.
Yes. Retten Work schedules and sends reminders and keeps the whole history on the invoice.
