Supply Chain & Distribution Specialist
Reverse logistics is the process of moving goods backwards through your supply chain — from the customer back to you. Returns management is running that process well: authorising returns, receiving and inspecting items, restocking what's sellable, and learning from what comes back.
Some returns are normal — damaged goods, wrong items, changed minds. The businesses that win treat returns as a designed process, not an emergency. The ones that lose treat every return as a fight.
A good returns process is predictable for both you and the customer.
Returns are data. A surge in one product's returns usually means a quality or spec problem worth fixing. Tracking return reasons per product turns the reverse flow into an improvement engine for the forward flow.
Returned, sellable goods should re-enter inventory cleanly — not vanish into a corner. Log the return against the original sale, restock verified items, and your stock position and accounting stay true.
Moving goods backwards through your supply chain, from the customer back to you — returns, restocking, and disposal.
A predictable process: authorise, receive, inspect, restock or scrap, and issue credit consistently.
Return reasons per product reveal quality and spec problems you can fix at the source.
Sellable, verified items should — logged against the original sale so stock and accounting stay accurate.
Yes. Retten Work logs returns, inspections, restocking, and credit against the original sale.
