Supply Chain & Distribution Specialist
Last-mile delivery optimization is improving the final leg of delivery — the part from warehouse to customer. It's usually the most expensive and least efficient part of the journey, and the one customers judge you on.
The final kilometre often costs more than the first hundred: many stops, variable distances, failed deliveries, and waiting time. It's also where the customer forms their opinion of you.
Last-mile savings come from a handful of proven levers, applied consistently.
Each failed attempt costs a return trip, a re-delivery, or a refund. Time windows and confirmation before dispatch cut failure rates sharply — and honest tracking keeps customers available for their delivery.
Track cost per delivery and on-time rate per route and per driver. Optimization is a numbers game: each lever moves one of these, and what gets measured gets improved.
The final leg of delivery, from the warehouse or hub to the customer — usually the most expensive part.
Better route planning, delivery time windows, fewer failed attempts, proof of delivery, and live tracking.
Failed deliveries — each one costs a return trip, a re-delivery, or a refund.
Cost per delivery and on-time rate, tracked per route and per driver.
Yes. Retten Work manages dispatch, routes, proof of delivery, and customer tracking.
