Head of Finance Solutions
Supplier performance scoring turns delivery and quality history into a comparable number — on-time delivery rate, order accuracy, and defects — so sourcing decisions and negotiations are based on evidence, not memory.
When you buy based on price alone, you discover too late that the cheap supplier delivers late half the time. Supplier performance scoring turns delivery and quality history into a number you can compare across vendors and use in sourcing decisions.
Retten Work tracks the signals that predict future reliability: on-time delivery rate, order accuracy (did the right items arrive?), quality (were there defects or returns?), and responsiveness to purchase orders.
When renewal time comes, present a supplier with their performance score. Reliable vendors earn preferred terms and faster payment; underperformers get a performance improvement plan or lose the account. That is negotiation backed by data, not memory.
Scores mean more with history. Store supplier communication logs and past performance so you can see whether a vendor is improving or declining year over year.
Turning delivery and quality history into a comparable number used for sourcing decisions and negotiation.
On-time delivery rate, order accuracy, defect and return rates, and responsiveness.
Reliable vendors earn preferred terms and faster payment; underperformers get a plan or lose the account — backed by data.
At least 90 days of delivery and quality data for a meaningful score, building year over year.
It logs delivery, accuracy, and quality signals against each vendor's record automatically.
