Supply Chain & Distribution Specialist
Order management is the front half of the process: capturing orders, checking stock and payment, and tracking status. Fulfillment is the back half: picking, packing, dispatch, and delivery. Both must share one order record or nothing stays accurate.
Order management runs from the customer's order to the moment it's ready for the warehouse: checking stock, capturing details, confirming payment terms, and assigning status. It answers 'what was ordered and where does it stand?'
Fulfillment picks up the handoff: picking items from stock, packing them, generating the packing list, dispatching, and tracking to delivery. It answers 'where is the physical order and when does it arrive?'
The two halves must read and write one order record. If the sales side sees 'confirmed' while the warehouse sees nothing, or stock updates don't flow, the business runs on two versions of the truth.
Separating the two is useful — different teams, different tools — but the separation must never break the record. Businesses that blur them promise stock they don't have and dispatch orders they never captured.
Order management captures and tracks orders; fulfillment picks, packs, and delivers them. Both share one order record.
The process of capturing orders, checking stock and payment, and tracking status from capture to handoff.
The physical process of picking, packing, dispatching, and delivering orders.
Because without one shared order record, sales and warehouse run on different versions of the truth.
Yes. One order record flows from capture through picking lists and dispatch to delivery tracking.
